Shipping Policy:

 

 At River Dart Gallery, we always strive to offer our valued customers efficient and reliable shipping services within the UK. We have partnered with Royal Mail as our trusted shipping provider to ensure that your orders are delivered in a timely and secure manner. Here's what you need to know about our shipping policy:

 

1. Processing Time:

   * We typically process orders within 1*2 business days after they are placed.

   * During peak seasons or holidays, processing times may be slightly longer, but we always do our best to minimize any delays.

 

2. Shipping Options and Estimated Delivery Times:

   * We offer several shipping options through Royal Mail, including standard and expedited delivery.

   * You will receive estimated delivery times during checkout based on your location and chosen shipping method.

 

3. Shipping Costs:

   * Shipping costs are based on the weight and dimensions of your order and the chosen shipping method.

   * We provide an estimate of the shipping costs during the checkout process, so you can review the fees before making a payment.

 

4. Order Tracking:

   * Once your order has been dispatched, we will email you a tracking number.

   * You can use this tracking number to monitor the status and whereabouts of your package on the Royal Mail website.

 

5. Shipping Restrictions:

   * We currently only ship within the UK and do not offer international shipping.

 

Return Policy:

 

 We want you to be completely satisfied with your purchase from River Dart Gallery. If for any reason you are not, we offer a hassle*free return policy. Here are our guidelines:

 

1. Eligibility for Returns:

   * To be eligible for a return, please ensure that the item(s) are unused, in their original packaging, and in the same condition as when you received them.

   * Please note that certain items, such as personalized or custom*made products, may not be eligible for returns. Please review the product description for specific details.

 

2. Initiating a Return:

   * If you wish to return an item, please reach out to our customer support team within [number of days] days of receiving your order.

   * Our team will guide you through the return process and provide a Return Authorization Number (RMA) if applicable.

 

3. Return Shipping:

   * Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item received.

   * We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

 

4. Refunds and Processing Time:

   * Once we receive your returned item and inspect it, we will process your refund or exchange (if applicable) within [number of days] days.

   * Refunds will be issued in the original payment method used for the purchase.

 

If you have any questions or need further assistance regarding our Shipping Policy or Return Policy, please don't hesitate to contact our friendly customer support team. Thank you for choosing River Dart Gallery for your shopping needs!